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Customer Experience Consulting Services

Revolutionise your customer experience with our unparalleled services

Business Gains

BakingAI: Pioneering Customer Experience Solutions with AI at the Core

Uncover Customer Desires
Engage and Delight Customers with Intelligent Interactions
Enhancing Human Interactions for Optimal Efficiency

By implementing AI, you can harness the power of data extraction from numerous sources on a massive scale. This invaluable resource enables you to gain deep insights into customer behaviour, allowing you to provide them with highly tailored goods and services.

With comprehensive data at your fingertips, you can enhance your understanding of customers, their preferences, and their needs, ensuring that you deliver the most relevant and compelling offerings. Embracing AI empowers you to unlock untapped potential and drive unparalleled success in meeting customer expectations.

AI empowers you to unlock the full potential of data-driven opportunities, enabling you to revolutionise your current practices. By harnessing the power of AI, you can take your efforts to the next level and deliver exceptional, tailored experiences to each customer, leveraging their historical data and behavioural patterns.

The cutting-edge technology enhances your ability to personalise interactions, maximising the value you provide. Don't miss out on the transformative capabilities of AI that allow you to amplify your data utilisation and create unparalleled, captivating experiences for your customers.

With the assistance of an AI-powered solution, every customer interaction and conversation will be seamlessly integrated. Through the utilisation of collected data, comprehensive datasets can be generated and utilised across multiple databases.

By leveraging data-driven insights, businesses can receive valuable advice on improvement actions, propelling their growth and success. Unlock the potential of AI-led solutions to revolutionise your customer interactions and drive your business forward.

Creating an exceptional customer experience necessitates a substantial investment of effort. It entails shifting the emphasis from mundane, repetitive tasks to engaging in meaningful and distinctive operations.

By embracing cutting-edge AI technology, you empower your business to establish enduring, customer-centric partnerships that are more attuned to individual needs and yield fruitful results. Enhance customer experiences with our SEO-optimised solutions.

Technologies that we use






MLflow – MLflow is an open-source platform to manage the complete machine learning lifecycle, including experimentation, reproducibility, deployment, and a central model registry.


Kedro – Kedro is an open-source Python framework for creating reusable, maintainable, and modular data science code.
Apache Airflow

Apache Airflow – Apache Airflow is an open-source tool to programmatically create, schedule, and monitor workflows, used by Data Engineers for orchestrating workflows or pipelines. It enables them can easily visualize their data pipelines' dependencies, progresses, code, tasks, and success status.

Apache Spark

Apache Spark – Apache Spark is a data processing framework that can quickly perform tasks on large data sets. It can work alone but also distribute data processing across multiple computers.
Amazon Sagemaker

Amazon Sagemaker – Amazon SageMaker is a machine learning service that enables data scientists and developers to speed up building and training machine learning models and directly deploy them into a production-ready hosted environment.


Kubeflow – Kubeflow is the open source machine learning toolkit on top of Kubernetes. It provides the cloud-native interface for your ML libraries, frameworks, pipelines and notebooks, interpreting stages in the created data science workflow into Kubernetes steps.

AutoKeras – AutoKeras is an open-source python package written in the deep learning library Keras. AutoKeras uses a variant of ENAS, an efficient and most recent version of Neural Architecture Search.

What do we Offer?

Customer journey mapping

Understanding the customer's experience with your company at every touchpoint, from the first time they hear about you to the time they make a purchase or become a customer.

CX benchmarking

Comparing your customer experience to that of your competitors, so you can see where you're excelling and where you need to improve.

CX strategy development

Creating a plan for improving your customer experience, based on your findings from the customer journey mapping and CX benchmarking exercises.

CX implementation

Putting your CX strategy into action, by making changes to your products, services, processes, and culture.

CX measurement and optimization

Measuring the impact of your CX initiatives, so you can see what's working and what's not.


What is customer experience (CX) Consulting ?

Customer experience (CX) consulting involves working with businesses to enhance the overall experience their customers have when interacting with their products, services, and brand. It aims to optimise every touchpoint along the customer journey to drive satisfaction, loyalty, and business growth.

Why is customer experience important for my business?

Customer experience has a significant impact on business success. A positive experience leads to increased customer satisfaction, loyalty, and advocacy. It differentiates your brand from competitors, drives repeat business, and attracts new customers. Improving CX can result in higher customer retention rates, increased revenue, and improved brand reputation.

How can your CX consulting services benefit my company?

Our CX consulting services provide expertise and guidance to help you develop and implement effective strategies to enhance customer experience. We offer a range of services including strategy development, customer journey mapping, feedback analysis, employee training, and more. Our goal is to help you create memorable, seamless, and personalised experiences that drive customer loyalty and business growth.

How do you approach CX consulting engagements?

We take a customised approach tailored to your specific business needs. We begin by understanding your business goals, target audience, and current CX practices. We conduct thorough assessments, gather customer feedback, and analyse data to identify areas for improvement. From there, we develop a comprehensive strategy and provide actionable recommendations to optimise your customer experience.

What industries do you specialise in?

We have experience working with a diverse range of industries, including but not limited to retail, e-commerce, hospitality, banking, healthcare, technology, and telecommunications. Our expertise is adaptable, and we can apply customer experience principles to various sectors.

How long does a typical engagement last?

The duration of an engagement can vary depending on the scope and complexity of the project. It can range from a few weeks for specific assessments or workshops to months for comprehensive CX strategy development and implementation. We work closely with you to establish a timeline that aligns with your goals and requirements.

How do you measure the success of your CX consulting services?

We use a combination of qualitative and quantitative metrics to measure the success of our services. This may include customer satisfaction surveys, Net Promoter Score (NPS), customer retention rates, revenue growth, and other relevant performance indicators. We continuously track and evaluate the impact of our recommendations to ensure positive outcomes.

Can you help with implementing technology solutions for CX improvement?

Absolutely! We provide guidance on selecting and implementing technology solutions that can support your CX initiatives. This may include customer feedback management systems, CRM platforms, analytics tools, and more. We help you leverage these technologies to streamline processes, gather valuable insights, and deliver personalised customer experiences.

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